Can you see the steam pouring out of my ears?
I am beyond pissed off.
Many of you remember when I wrote this post last April. My three year old, front loading, top of the line, Whirlpool washing machine completely "failed" and needed a total rebuild. The repairs would have cost more than the machine cost brand new.
Whirlpool saw my tweets about the incident. They came out and rebuilt the entire washer for free. At the time I questioned why they didn't just replace it (it would have been cheaper for them), but they didn't. I was grateful to have Whirlpool repair the washer even though the whole incident was inconvenient and a pain in the ass.
Mind you, Whirlpool didn't HAVE to repair my machine for free.
As you recall, I have to do laundry with one working arm. We have no laundromats nearby and I can't lift laundry baskets … so the inconvenience of a broken washing machine is a much bigger deal for me than for the average consumer.
Five months passed and recently my washer began SCREAMING every time I used it.
Yes, washing machines CAN scream and if you don't believe me you're welcome to get within 100 yards of my house and LISTEN.
When the machine "failed" last April, I bought a service contract on it for $100/year. I figured I was wasting my money, but ….
And so, last week I called the service company. I've been waiting for nearly a week, with a screaming washing machine, for them to come out and take a look at the machine.
It's the EXACT same problem as five months ago … the machine has "failed" and needs a total REBUILD.
This involves ordering lots of BIG parts, waiting for the parts to be delivered to my house, checking to see if the parts arrived damaged or not (they often do), re-calling service out, and spending ANOTHER day at home while they rebuild the machine completely A SECOND TIME in five months.
The cost to Whirlpool?
Well, they could have given me two or three new washers for what this is costing them.
And no, this second rebuild won't cost me anything, except time and inconvenience, because I'm paying $100 year for a service contract.
(Which seems outright ridiculous for a machine that was "the top of the line" when it was built three years ago, don't ya think?)
Thank God I have that service contract!
The repairman could hardly get over his shock at my situation.
"I can't believe it!" he exclaimed multiple times.
"What happened?" he asked quizzically … as if I've been having parties with all my friends inside the washing machine instead of – you know, just doing my laundry.
I don't think I'm an unreasonable person. Clearly, things can go wrong once in awhile – I understand that.
The exact same (major) problem TWICE in five months?
I might be missing something in this equation, but I'd like to suggest Whirlpool has built a model with a major design flaw.
© Twenty Four At Heart