I’ve “preached” to many people about backing up their computers.
Personally, I’m very good about backing up my data every week – more often if I have a shoot.
Of course, no one is perfect and recently I got “bit in the ass.”
I thought I’d share my story today so you can learn from my mistake(s).
• Mistake #1 – about a year ago I bought a LaCie 4TB “2Big” system as extra storage for my photos. I bought the LaCie because I couldn’t afford a Drobo, even though every professional photographer I knew told me to get a Drobo. I was confident in my
cheap ass decision because I’ve had good luck with the small LaCie “rugged” external drives. Also, my new LaCie raid system came with a three year warranty ….
• Mistake #2 – I started moving my data around just prior to my trip to North Carolina but got too busy with pre-travel stuff to do it properly/carefully. My laptop was “full,” so I hastily moved a ton of files off of it the night prior to departing for North Carolina. I moved them to my LaCie. Normally, I’d have backed-up the LaCie onto the Drobo (which I finally, recently, purchased), but I
was out of control had a lot to do for my trip. (Remember? I had taken a sudden, unexpected, trip to San Francisco for the Google Glass event. Taking an unexpected trip right before a planned trip put me into chaos-mode.) Even though I knew I had left everything half-ass prior to my trip, I wasn’t worried about it. After all, I had “everything” on my relatively new LaCie system.
• Horrible Reality #1 – The LaCie wouldn’t turn on when I returned from North Carolina. Can you say dead as a doorknob? And yes, I did check my power source, try alternative cables, blah, blah, blah …! After attempting every normal non-techie way of reviving the dead LaCie system, I contacted LaCie. After all, the system came with a three year warranty and the unit was/is still new. Guess what? The warranty doesn’t cover one penny of retrieving the data on the drives. Data recovery is extremely expensive. (Extremely!!) LaCie did offer to take a lot of my money to retrieve my data from the bad drive system they sold me. They even said they’d give me a replacement unit. You know, in case I want to lose all my expensively recovered data again by using their unreliable system?? I had no trouble at all determining LaCie already has way more of my money than they deserve. I refuse to pay them one cent for data recovery. I don’t want a replacement unit either – I will never, ever, trust my data to LaCie again.
• Horrible Reality #2 – I mentioned my LaCie story on social media and people came out of the woodwork sharing their LaCie drive failure horror stories with me. I wish I’d known before I made my LaCie purchase! (Which is why I’m sharing this story with YOU. Maybe someone else will be spared my pain?)
• Attempt #1 to Clean Up The Mess – I contacted a local technology company I trust. I’ve used them in the past for hardware issues and upgrades. I’ve experienced great, fast, reliable, results. They informed me they out-source data recovery. “To who?” I asked. They gave me the name and information for Drive Savers Data Recovery.
• Attempt #2 to Clean Up The Mess – Late yesterday, I called Drive Savers and talked to a nice, very professional, man named Sam. Before our conversation ended, Sam had already emailed me a FedEx shipping label so I could send my failed drive system to him overnight. I made sure to let Sam know how much I appreciated the great customer service he provided. (It was such a huge contrast to the frustration I felt dealing with LaCie!) Sam informed me I’ll hear from Drive Savers with an estimate on my data recovery costs by noon today. I’m relieved. At last, I’ll finally know what I’m dealing with.
• Horrible Reality #3 – If my data can be recovered (??) , my cost from “the LaCie fiasco” will well exceed the cost of a Drobo unit. That’s right, if I had bought the higher quality item to start with, I would have saved myself a ton of money. Lesson learned – the hard way, of course.
• Horrible Reality #4 – If the data recovery estimate comes in too high, I won’t be able to afford recovering the files. I might end up losing a lot of my work. Yes, I’m an idiot. I can’t believe I did something this stupid. I’m *always* so good about having at least two back-ups of every shot I take.
I can hear my mom saying haste makes waste over and over again in my brain.
I’ll update you in a post soon –
Once I know whether or not I’ve permanently lost my data/files/work/art.
I’m sharing my
stupidity carelessness with you so you might be wiser than I’ve been.
Have you ever had a similar experience?
If so, were you able to recover your data at a reasonable cost?