Yesterday, I had a 10:30 a.m. appointment with my doc for my two month, post-surgery, check-up.
I drove forty five minutes to the appointment.
When I arrived, there was not a vacant seat in the doctor’s waiting room.
“We’re running a little behind,” said the receptionist.
I knew my appointment itself would only take five minutes tops.
(The doc would look at my incision and tell me what I’m now allowed to do and/or should still avoid doing.)
I had allotted an hour and a half for a five minute appointment …
I’ve come to expect waiting at doctor’s offices.
In fact, I had taken the morning off work (no work = no pay) just for this appointment.
Over the course of the next hour, a few people tired of waiting and asked to reschedule their appointments.
One woman came in, pitched a fit when she heard she would have a thirty minute wait,
AND WAS REWARDED BY BEING USHERED IN JUST A FEW MINUTES LATER.
Yes, she behaved badly and it paid off … for her.
For those of us who had appointments prior to hers,
And also witnessed her poor behavior and the resulting outcome –
At 11:50 … one hour and twenty minutes after my scheduled appointment,
I was still seated in the waiting room.
There was no indication I would be called back soon.
In fact, there had been no communication from the staff since I first entered the office an hour and twenty minutes prior.
I knew, from past experience, once I got ushered to an actual exam room,
I would most likely have to wait another twenty minutes prior to seeing the doctor.
That would bring my total wait close to the two hour point.
Why make an appointment at a specific time if you can’t see the patient until two hours later?
And if the daily schedule has gotten *that* screwed up,
Why isn’t the receptionist calling patients to re-schedule instead of having them wait two hours (or longer) after arriving?
Although I had taken the morning off work, I hadn’t taken the afternoon off.
I (nicely) informed the receptionist I had been waiting an hour and twenty minutes,
And that I could not wait any longer.
“When can we reschedule you?” she asked.
“I don’t know that I will be rescheduling,” I answered.
Do I want to waste another few hours of my life for a doctor to “look” at my incision?
Yes, it would be nice to know exactly when I can return to my pre-surgical workout routine,
But not getting that information was really the only thing I missed out on.
And now is when I tell you I think Dr. Sanjay Grover is an excellent surgeon.
I have no regrets about using him,
And I would use him again.
If you’re going to pay extra to go to the “best” surgeon in an area, you expect his/her office to run relatively smoothly.
In this case, it’s definitely an area for improvement.
I lost a morning of pay,
A morning of my life, for that matter.
And I never did see the doctor.
I wish I could say my experience was an isolated incident …
The type of thing that could happen, once in a great while, at any doctor’s office.
I don’t think it was an isolated incident.
(I write this based on other waits I’ve experienced at Dr. Grover’s office and after reading online complaints about wait times at his office.)
Dr. Grover did call me later.
I was driving so the call went to voicemail.
His message apologized for the wait and suggested I reschedule at a time that worked better for my schedule.
I had actually scheduled THIS appointment at a time that worked best for my schedule.
Allowing an hour and a half for a 5 minute appointment seems like very generous time planning on my part.
I also got two (??) voicemail messages from his office manager.
Both messages from the office manager apologized for the wait.
I think, perhaps, she didn’t realize she’d already left one message and called back to leave another?
Bottom line –
I like Dr. Grover a lot personally.
I think he’s a very excellent surgeon.
I think his office itself, the way it is run, is doing damage to his otherwise stellar reputation.
I’ve raved about him here on 24 before.
I know people often “listen” to my recommendations.
That’s why I feel obligated to share the negative as well as the positive.
And, that brings me to ask ….
Have you ever experienced a situation at an appointment like I did yesterday?
How long, in your opinion, is an acceptable wait at a doctor’s office?